What we do
One hour a fortnight or support every morning — you decide the shape of it. Every service below is delivered by our own trained team, never subcontracted to a stranger.
Everyday living
These are the services that keep a household running and a person comfortable. Small things, done consistently, make the biggest difference.
Showering, bathing, dressing, grooming, oral care, continence support and help with mobility. Delivered by workers trained in safe manual handling and dignity in personal care.
Cleaning, vacuuming, mopping, bathroom and kitchen care, laundry, ironing and bed changes. We work to your standards, not a checklist on a clipboard.
Menu planning, cooking together, batch cooking for the week, shopping, and support with texture-modified or specialised diets. A personal chef visit can cook in your own kitchen to your diet and your tastes.
A walk, a coffee, a visit to the library, a lift to an appointment, help with the weekly shop — company that keeps you connected rather than isolated.
Lawn mowing, pruning, weeding, gutter checks and small maintenance jobs — plus a practical falls-prevention walk-through of your home.
A few hours, a weekend, or regular weekly time — so the person doing the caring can rest, work, or simply switch off for a while. Respite can be delivered at home, out in the community, or as a cottage stay.
A patient, non-judgemental service for homes that have become hard to manage. We work at your pace, with a plan you agree to, and we do not throw anything away without asking.
Goal-based therapy to rebuild the everyday tasks that have become difficult — getting dressed, making a cup of tea, walking to the letterbox — rather than doing those tasks for you indefinitely.
What is funded depends on your classification and support plan. We will tell you before anything is purchased.
Clinical care
Our registered nurses and enrolled nurses work under the direction of your GP and specialists, with clear clinical governance behind every visit.
Clinical and personal care services are fully funded under Support at Home — no contribution from you.
Short-term pathways
Not everyone needs ongoing support. Support at Home funds three short-term pathways alongside your regular services.
Intensive, goal-based support after a setback — a fall, a hospital stay, a period of decline — with the aim of getting back to how you were managing before.
Delivered with allied health input and reviewed against your goals.
Ramps, rails, shower chairs, mobility aids, sensor alarms and home adjustments — assessed by an occupational therapist and funded through the AT-HM scheme.
Lifetime cap applies. We coordinate the assessment, quote and installation.
Additional support at home in the final months, coordinated with your palliative care team and GP — practical, calm help for the person and the family around them.
Higher funding is available so care can increase quickly.
Specialist support
Some situations need more than a hand around the house. These are the areas our team is specifically trained for.
Consistent routines, familiar faces and gentle redirection rather than correction. Our dementia-trained workers support the person and the family, including around behaviour changes and sundowning.
Short-term support while you recover: personal care, meals, transport to follow-up appointments, and a nurse to check wounds or medication. Can start within 48 hours.
Comfort-focused care at home, coordinated with your palliative care team. Practical, calm support for the person and for the family around them.
Sleepover support, waking overnight care, or continuous care when it is no longer safe to be alone. We build a small, consistent team around the roster.
Rails, ramps, shower chairs, mobility aids and sensor alarms — assessed by an occupational therapist and funded through your Support at Home budget where eligible.
Properties outside town are planned in blocks so visits are reliable and travel is not billed to you twice. We also keep an eye on the things isolation hides — a fridge running low, mail piling up, a change in mood.
The bit that matters
We do not assign the nearest available worker. We read the notes, ask the questions, and introduce you to someone who might actually get on with you.
Talk to us about matchingGardening, footy, cooking, crosswords, a particular language or a quiet house — it all shapes who we send.
Two or three familiar people, not twelve strangers. If someone is away, we tell you who is coming and why.
A change of worker, a different time, a different approach — no awkward conversation required.
Then we will tell you which services would actually help — and what they cost.