Prices
Our prices, in plain sight.
Every rate we charge, published here and on My Aged Care. No quote-by-phone, no "call us for pricing", no surprises on the invoice.
Hourly rates
What each service costs.
These are the prices we most frequently charge, as required under the Support at Home program rules. They apply whether your services are funded, private, or a mix of both.
| Service | Weekday | Weekend & public holiday | Notes |
|---|---|---|---|
| Personal care | $135 / hr | $165 / hr | Fully funded under Support at Home |
| Domestic assistance | $130 / hr | $160 / hr | Cleaning, laundry, bed making |
| Meal preparation | $130 / hr | $160 / hr | Includes shopping if needed |
| Social support & companionship | $130 / hr | $160 / hr | In-home or out and about |
| Transport (worker accompanying) | $130 / hr | $160 / hr | Plus $1.10 per kilometre |
| Gardening & lawn care | $130 / hr | $160 / hr | Green waste removal included |
| Registered nurse | $150 / hr | $185 / hr | Clinical care, wound care, medication |
| Enrolled nurse | $135 / hr | $165 / hr | Under RN delegation |
| Allied health session | $210 | By arrangement | Physio, OT, podiatry, dietetics |
| Overnight sleepover | $480 / night | $600 / night | 10-hour overnight period |
| 24-hour care | Quoted | Quoted | Based on a two-worker roster |
All rates are per hour, per support worker, and include on-costs, insurance, supervision and care notes. Travel within town is included; for properties outside town, any travel arrangement is agreed in writing before the first visit. Care management is 10% of your quarterly budget and is deducted by the program — it is not added to these rates.
Travel, agreed upfront
In town, travel is included. On properties outside town, we group visits and agree the arrangement in writing — so you are not paying for windscreen time.
No minimum visit
A one-hour visit is a one-hour charge. We do not round up to two.
No admin fees
Statements, plan reviews, phone support and care coordination are included in the 10% care management.
A worked example
What a week might look like.
Here is a real shape of support for someone on Level 6 — three personal care visits, a clean, and a trip out each week.
This example is illustrative. Your plan, budget and contribution will be confirmed in writing before services begin.
| Support | Hours | Cost |
|---|---|---|
| Personal care — Mon, Wed, Fri | 3 | $405.00 |
| Domestic assistance — Tuesday | 2 | $260.00 |
| Social support — Thursday | 1 | $130.00 |
| Care management (10% of budget) | — | $88.33 |
| Drawn from your budget | 6 | $883.33 |
A Level 6 budget is $12,341.32 per quarter — about $949.33 per week before care management. Personal care is fully funded, so your own contribution would apply only to the domestic and social support hours, at the rate set by your income and assets assessment.
Fees and policies
The fine print, in large type.
Care management — 10%
Ten per cent of your quarterly budget funds your care manager, plan development and reviews, coordination with health professionals, and the administration behind every visit. It is deducted by the program before your budget reaches us — you are never invoiced for it separately.
What we never charge
- Exit fees or fees to transfer your budget
- A basic daily fee
- Package management or administration fees
- A charge for your first conversation or care plan
Changing or cancelling a visit
Give us 24 hours' notice and there is no charge. For late cancellations we may charge 50% of the scheduled time, because your worker has kept that time for you. We will always tell you before it applies, and we waive it for hospital admissions and emergencies.
If your budget runs low
We tell you before it happens, not after. You can reduce hours, pause services, top up privately, or ask for a reassessment. Nobody is left without support because of an administrative surprise.
Pricing questions
Asked and answered.
Anything unclear? Call 0418 862 850 and ask for a written quote. We will send one the same day.
Why do weekend rates cost more?
Do I pay for travel time?
Can I mix funded and private services?
How does my contribution get calculated?
What happens if prices change?
Want it in writing?
Tell us roughly what you need and we will send a written quote with the exact hourly rates and estimated weekly cost.